Frequently Asked

Content Overview

Dress Shirts and ShirtsMyWay
Measurements and Fitting
Fabrics and Washing
Payment and Order
Countries and Delivery
Taxes and Duties
Terms and Conditions
Privacy and Security

Dress Shirts and ShirtsMyWay

Question: Why should I buy dress shirts from ShirtsMyWay and not somewhere else?
Answer:
We could come with many arguments to try to convince you, like that we offer 7 trillion different possible shirt designs, free delivery option, quality fabrics and workmanship, and so on, but we really only need to say one thing. We care about what we do and what our customers get.

Question: Do you offer any tips in helping me design my dress shirts?
Answer:
Absolutely. You can download our free Book of Dress Shirts that will be available soon for more inspiration and tips on designing your dress shirts. Please note that we are neutral to fashion and approach design from an aesthetic point of view. We think you should, at the most, only take our tips into consideration, but decide for yourself. It is, after all, your dress shirt.

Question: Can I order more dress shirts using my previous designs?
Answer:
Absolutely. If you have made a design before, you can always return to that same design and order more dress shirts. When you return to a previous design, you can even adjust it. Also, you can even begin designing, save it half done, return to finish it, and buy it when it’s convenient for you.

Question: Can I get dress shirts with short sleeves?
Answer:
Of course! If you go to Design My Shirt, you will start designing your dress shirt. Under the virtual dress shirt model there will be a long sleeve button and a short sleeve button which you can use to select the sleeve type you want to design with.

Question: Can I have removable collar stays for my dress shirts?
Answer:
Of course! You can choose between either having built-in collar stays, removable collar stays, or no collar stays at all. Most dress shirts use collar stays to keep the collar straight, which is a good idea.

Question: Can I get a monogram on my dress shirts?
Answer:
Of course! If you go to Design My Shirt, you will start designing your dress shirt. In that process, the details tab will allow you to define embroidery on your dress shirt. We like putting 007 on ours.

Question: Can I get dress shirts without your fabric signature?
Answer:
Our secret fabric signature goes on every dress shirt that we make. The signature is defaulted to Full Mode, which is concealed under the collar flip and only visible when flipped up. You can also request Business Mode for our signature, which is a small tag hidden beside the washing label. If you want to request Business Mode for the signature, contact support@shirtsmyway.com right after you've placed your order.

Question: Do you offer easy iron dress shirts?
Answer:
Some of our fabrics indeed have this characteristic of easy iron. When you are in the process of choosing your fabrics, there is a description for each fabric where you can see if it is easy iron.

Question: Do you also make dress shirts for women?
Answer:
We specialize in making dress shirts for men only. To be honest, we don’t think we have enough insight at this time to make dress shirts for women. We want to focus on what we are good at.

Question: Do you have gift certificates?
Answer:
Yes. Currently we are still doing this the old fashioned way. Please email support@shirtsmyway.com if you are interested in purchasing gift certificates.

Measurements and Fitting

Question: Why should I bother with taking my own measurements?
Answer:
After you design your own dress shirt, you can provide measurements taken from your body, provide measurements taken from your shirt, or choose a standard size. We recommend that you take your own measurements because you only have to do it once. Your measurements will be saved in our system so you can have all your future dress shirt designs tailored to exactly fit you using just a few clicks. However, if you really can’t be bothered to take your own measurements, then simply choose a standard size.

Question: How do I get a measuring tape?
Answer:
If you want to get a measuring tape quickly because you are so excited about designing and getting your dress shirts customized and tailored with us, we suggest you try ask your neighbors or nearby clothing shops. You will be surprised how close by you can find a measuring tape.

Question: How do I know that my dress shirt will fit?
Answer:
If you choose to provide us with your body measurements, we take various factors into account when making your dress shirts. We combine a traditional system long used by tailors from all over the world with a modern scientific system that has been thoroughly tested when we calculate how to make your dress shirts.

Question: Can you duplicate the fit of my favorite dress shirt?
Answer:
Yes. If you go to Design My Shirt, you will start designing your dress shirt. The measurements tab will give you the option of measuring an existing shirt. Simply choose Shirt Measurements and you will be given instructions on how to measure an existing dress shirt, so we can duplicate the fit.

Question: Can I save my measurements for future orders?
Answer:
Yes. If you go to Design My Shirt, you will start designing your dress shirt. The measurements tab will give you the option of entering your own measurements. Once you have entered your measurements on our website, you can save them for future use.

Fabrics and Washing

Question: How are your fabrics different?
Answer:
We have lower prices for fabrics that are of good quality and higher prices for fabrics that are of great quality. If you go to Design My Shirt, you will start designing your dress shirt. In that process, the fabrics tab will allow you to browse the various fabrics. When you choose a fabric, there will be a description of its characteristics and application. If you make a comparison, the fabrics vary in many ways, some of which are weaving, thickness, and pattern.

Question: How much will my dress shirts shrink when washed?
Answer:
When our dress shirts are washed, there will only be very little shrinkage. We take this, and various other factors, into account when making your dress shirts according to the measurements you have specified, so don’t worry.

Question: How should I wash my dress shirts?
Answer:
Your dress shirts will have washing labels on them, so please follow the instructions to ensure that you provide the best care possible. We stand by the quality of our materials and workmanship when our products are treated with care and used in a manner for which they are made.

Payment and Order

Question: How do I pay with my credit card?
Answer:
Very simple. After you have designed your dress shirt and provided the measurements to which you want it produced, you can put it in your shopping cart. When viewing your shopping cart, simply click checkout please to enter delivery address. If you do not already have an account, you will be prompted to create one before proceeding to entering your delivery address. After entering delivery address, simply follow the on-screen instructions for paying with your credit card. You find all the information you need on your credit card.

Question: How do gift certificates work?
Answer:
ShirtsMyWay Gift Certificates are sent to recipients via email and can be used via the gift code field on the payment page. ShirtsMyWay Gift Certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for your future purchases under the same Gift Certificate Number until the day of expiry. ShirtsMyWay is not responsible for lost or stolen gift certificates.

Question: How do I put several dress shirts on the same order?
Answer:
Very simple. After you have designed your dress shirt and provided the measurements to which you want it produced, you can put it in your shopping cart. When viewing your shopping cart, you can define the quantity that you want for the design in your shopping cart. You can also create more dress shirt designs, put them into the shopping cart, and define their quantities. When you are finished happily filling your shopping cart with for example Design A (Quantity: 2) and Design B (Quantity: 1), you simply click checkout please to proceed with an order consisting of multiple dress shirts. If you want your shirts shipped with express delivery, we recommend you to place several dress shirts in the same order. The express delivery fee is fixed, regardless of your order size.

Question: Can I change or cancel an order?
Answer:
As long as your dress shirt is not in production, you can change or cancel your order. You can see the status on your order if you go to My Account. To change or cancel your order, please email our customer support at support@shirtsmyway.com.

Question: Can I return or exchange a product?
Answer:
For goods that are not customized according to the wishes of the customer, you have the right to return or exchange the product at your own expense within a certain number of days. For goods that are manufactured to the specifications of the customer, you cannot return or exchange the product.

Countries and Delivery

Question: Which countries do you deliver to?
Answer:
Currently, we only deliver to selected countries within North America, Europe, and Asia-Pacific as certain destinations cannot be reached within a reasonable time frame at acceptable costs by our international shipping couriers. We are continuously working on new agreements to expand the list of countries that we delivery to. For the list of countries that we deliver to, please go to Shipping Countries.

Question: What is the delivery fee?
Answer:
The delivery fee depends only on how quickly you want your products and not the amount of items you order, it is a fixed flat rate fee. Standard Delivery is free of charge and Express Delivery is USD 10 for nearly all countries. For more details, please go to Shipping Countries.

Question: What is the delivery time?
Answer:
The delivery time for Standard Delivery is 15 working days and the delivery time for Express Delivery is 9 working days. These delivery times include product manufacturing, but not order processing. You can order on weekends as well as holidays, but keep in mind that the order will only begin to be processed on the following working day. For more details. please go to Shipping Countries.

Taxes and Duties

Question: Are there any taxes or duties for customs?
Answer:
There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties. The exemption quota varies from country to country. For countries like United States, Australia, New Zealand, Singapore, Japan, and South Korea, packages are received free of taxes and duties when the value does not exceed USD 200. For other countries, please check with your local customs office. The customer is always responsible for any possible taxes and duties.

Question: Are there any handling fees for clearing customs?
Answer:
If your package should, for whichever reason, not be exempted from customs, then there is a chance that the local authorities will ask for handling fees to process the paperwork for clearing customs. For procedures on this, please check with your local customs office. The customer is always responsible for any possible taxes and duties.

Terms and Conditions

Question: What are your terms and conditions?
Answer:
We have a separate page detailing this. Please visit our Terms & Conditions.

Privacy and Security

Question: What is your policy on privacy and security?
Answer:
We have a separate page detailing this. Please visit our Privacy & Security.